Healthcare
5
min read

Family Caregivers Guide: What is Medical Coding?

Discover the essential role of medical billing and coding in healthcare—from translating services to accurate billing and insurance claims—in this comprehensive article.
Published on
August 8, 2023
Presented by Givers
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Managing medical expenses and understanding healthcare billing can be overwhelming for a caregiver. Still, understanding medical codes helps you better care for your loved one and how medical billing affects insurance coverage and payments. Learn how to unravel the mystery of medical billing and coding to help manage your loved one's healthcare.

What is medical billing and coding?

Medical billing and coding are integral processes within the healthcare industry that involve translating medical diagnoses, treatments, procedures, and services into standardized codes for billing, insurance claims, and maintaining accurate medical records. These processes ensure that healthcare providers are appropriately compensated for their services and that patients' medical information is accurately documented for future reference.

Medical coding

Medical coding involves the transformation of medical diagnoses, procedures, and services into alphanumeric codes. These codes are part of standardized systems such as the International Classification of Diseases (ICD) and the Current Procedural Terminology (CPT). The codes represent specific medical conditions, treatments, and patient services. Accurate coding is vital for proper billing and documentation. Medical coders need a solid understanding of medical terminology, anatomy, physiology, and coding systems to assign the correct codes to each patient encounter.

Medical billing

Medical billing is creating and submitting claims to insurance companies or other third-party payers for reimbursement of medical services provided to patients. Once medical codes are assigned to the procedures and services performed, billers compile these codes along with other relevant patient and provider information to create claims. These claims are then submitted to insurance companies, government agencies (like Medicare and Medicaid), or directly to patients if they are responsible for payment.

What types of medical codes are used in healthcare?

Medical coding is a global practice, with most countries utilizing the International Classification of Diseases (ICD) system, which is maintained by the World Health Organization and customized by each member country. Each code helps doctors document the exact procedures and medication your loved one needs. In the United States, six official code sets are mandated by HIPAA (Health Insurance Portability and Accountability Act) to cater to various requirements.

International Classification of Diseases, Tenth Revision, Clinical Modification

One code set is the International Classification of Diseases, Tenth Revision, Clinical Modification (ICD-10-CM), primarily used for diagnosing medical conditions. This code set helps healthcare professionals to accurately identify and document conditions like arteriosclerosis or Type 2 diabetes, which can determine appropriate treatment options.

Current Procedural Terminology

Another code set commonly used in medical coding is the Current Procedural Terminology (CPT®) code, owned and maintained by the American Medical Association. This code set includes over 8,000 five-character alphanumeric codes that describe medical procedures and services healthcare professionals provide, like surgeries, diagnostic tests, and other medical treatments. Most outpatient services use CPT ® codes.

What are ICD-10-PCS codes?

Hospitals rely on the ICD-10-PCS code for procedural coding. This is a 130,000 alphanumeric code set used by hospitals to describe surgical procedures performed in operating, emergency departments, and other settings.

What are HCPCS Level II codes?

HCPCS Level II codes cover additional healthcare services not included in the other code sets. These codes are used primarily for billing and reimbursement so healthcare providers are accurately compensated.

What medical codes are used for dental and drug procedures?

For dental and drug procedures, specific codes like CDT® and NDC are used. These codes document dental procedures and prescription drugs not covered by other code sets.

What is a modifier in medical coding?

Modifiers provide additional details to enhance the accuracy of medical codes. Modifiers indicate a service or procedure has been altered in some way by changing location or using a specific technique. Healthcare professionals accurately document the services provided by including modifiers in medical codes. This improves patient care and simplifies reimbursement for doctors.

What are the most common medical codes?

Medical codes communicate medical procedures, services, and supplies for billing and documentation purposes. Become familiar with some of the most common medical codes to navigate healthcare systems, confirm proper reimbursement, and enhance the quality of care provided to your loved ones.

How do I fix a medical billing mistake?

Suppose you believe there are errors in your medical coding or billing. In that case, there is action you can take to ensure accurate billing and prevent any potential financial or insurance-related issues.

  1. Review your bills and Explanation of Benefits (EOB): Carefully review any bills you receive from healthcare providers and the Explanation of Benefits (EOB) statements you receive from your insurance company. Compare the information on these documents to the services you received and your medical records.
  2. Identify errors: Look for discrepancies such as incorrect dates, services not received, duplicate charges, or incorrect codes that may lead to overbilling or inaccurate reimbursement. Pay attention to the codes and descriptions listed on the bills.
  3. Contact the healthcare provider's billing department: Contact the billing department where you received the services. Explain the specific errors you've identified and provide any supporting documentation you have, such as medical records, appointment dates, and receipts.
  4. Be collaborative and clear: Approach the conversation with the billing department collaboratively and clearly. Explain the discrepancies calmly and provide any evidence you have to support your claims. Misunderstandings and errors can happen, so be open to resolving the issue amicably.
  5. Ask for an itemized statement: Request an itemized statement that provides a detailed breakdown of the charges, which can help you better understand the billed services and identify any errors.
  6. Contact your insurance company: If the issue concerns insurance claims or reimbursement, contact your insurance company to discuss the errors. They can guide you through their dispute resolution process and provide information on how to address the issue.
  7. Document everything: Keep detailed records of all communication, including dates, names of individuals you spoke with, and the content of your conversations. This documentation can be helpful if the issue requires further action.
  8. File a formal appeal if necessary: If the billing issue is not resolved after contacting the healthcare provider and insurance company, you may need to file a formal appeal. Each insurance company has its appeal process, typically involving providing supporting documentation and explaining why you believe the charges are incorrect.
  9. Consider seeking assistance: If you're having difficulty resolving the issue independently, consider seeking help from a patient advocacy organization or a consumer protection agency that can provide guidance and assistance in navigating the process.
  10. Stay persistent: Resolving medical billing and coding errors can sometimes be a complex and time-consuming process. Stay persistent and follow up regularly to ensure the issue is addressed and corrected.

Medical coding can be complex, and mistakes happen. Proactively addressing coding discrepancies can save time, prevent headaches, and ensure proper reimbursement for the care provided to older adults.

How medical coding impacts family caregivers

As the healthcare field advances, it's become increasingly important to have accurate and standardized medical coding. Coding specialists are vital in improving patient care, research, and healthcare planning. Proper coding reduces the risk of denied claims and unexpected medical expenses. Luckily, plenty of resources, such as coding programs, courses, workshops, and healthcare organizations, are available online to help you better understand this field.

With this knowledge, become a stronger advocate for your family's well-being so they receive the best possible care. Understanding medical coding impacts how family caregivers manage their loved ones' medical debt and insurance coverage. Advocate for the appropriate reimbursement your family members deserve. By familiarizing yourself with medical coding, you become an essential member of your loved ones' care team.

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